Privacy Policy
Privacy Policy
What information we collect, why we use it, who helps us process it, and the choices available to you.
1. Who is responsible
Hangzhou Hangxie Technology Co., Ltd., operating the AirEvo store, is responsible for the personal information described in this Policy. Privacy enquiries may be sent to 329230140@qq.com.
2. Information we collect
- Order and account data: name, email, phone, billing and shipping address, order history and account preferences.
- Payment and transaction data: payment status, provider reference and fraud-screening results; full card data is handled by the payment provider.
- Support data: messages, attachments, returns, warranty or service history.
- Device and usage data: IP address, browser, device, pages viewed, referring page, timestamps and cookie identifiers.
- Marketing preferences: subscriptions and consent or opt-out records.
We receive information from you, your device, payment and logistics providers, fraud-prevention services and, where used, analytics or advertising partners.
3. Why and how we use information
We use information to process and deliver orders, collect payment, provide service, manage returns, communicate operational updates, secure the store, prevent abuse, comply with legal obligations, keep business records and improve our products and site.
Where applicable, our legal bases include performing a contract, complying with law, legitimate interests such as security and service improvement, and consent for optional marketing or non-essential cookies. You may withdraw consent where consent is the basis.
6. International data transfers
Because we sell internationally and use global service providers, information may be processed outside your country. Where required, we use recognized safeguards such as adequacy decisions, approved contractual clauses, provider commitments and security controls. You may contact us for more information about relevant safeguards.
7. Retention
We keep information only for as long as reasonably needed for orders, support, accounting, tax, fraud prevention, dispute resolution and legal compliance. Retention periods vary by record type and applicable law. When information is no longer required, we delete, anonymize or securely restrict it.
8. Security
We use proportionate administrative and technical measures such as access controls, encrypted connections, managed infrastructure, backups and payment-provider security. No internet service can promise absolute security; please use a strong unique password and contact us if you suspect misuse.
9. Your privacy choices and rights
Depending on your location, you may have rights to access, correct, delete, restrict or object to processing, withdraw consent, receive portable data, or complain to a privacy authority. Some information may need to be retained for legal or contractual reasons.
To make a request, email us with enough information to identify the relevant account or order. We may verify identity before responding. You can opt out of promotional email using the unsubscribe method in the message or by contacting us.
Children and policy updates
The store is not directed to children and we do not knowingly collect personal information from children contrary to applicable law. We may update this Policy as services or law change; the effective date will identify the current version.
10. Contact
Privacy questions or requests: 329230140@qq.com. Postal location: Hangzhou, Zhejiang, China; the full registered address is available on formal company documents. Other channels are listed on our Contact Us page.