Shipping & Delivery

1. Order processing

Most paid orders are prepared within 1–3 business days, excluding public holidays and any pre-order period disclosed on the product page. We may contact you if address verification, payment review or additional customs information is required.

Orders containing multiple items may ship separately. If so, you may receive more than one tracking number and package.

Shipping costs & destinations

We currently deliver to the United States, Canada, the United Kingdom, Australia and New Zealand. Standard shipping is charged at 10% of the merchandise subtotal. For the current AirEvo packs priced at US$59, US$98 and US$132, shipping is US$5.90, US$9.80 and US$13.20 respectively. The final shipping charge is displayed at checkout; currency conversion may apply.

Orders are dispatched from Hangzhou, China. We use tracked international shipping, including 4PX Express. For delivery estimates, the daily order cutoff is 2:00 p.m. China Standard Time (UTC+8), Monday to Friday, excluding public holidays. Orders received after the cutoff are processed from the next business day.

2. Delivery estimates

Allow 1–3 business days for order processing, followed by an estimated 7–15 business days in transit after dispatch. The estimated total is 8–18 business days, excluding weekends and public holidays. This is a planning estimate with extra allowance based on the carrier’s standard-service guidance, not a guaranteed delivery date. Customs delays, remote destinations and peak periods may take longer.

Transit estimates begin after dispatch and are not guaranteed dates unless expressly agreed. International timing varies by destination, carrier network, customs, weather and peak-season volume. Please allow extra time for remote areas and border processing.

If a legally required maximum delivery period applies to your order, that right remains unaffected.

3. Tracking

When tracking is available, we send the number to your order email. It may take 24–72 hours after dispatch for a carrier’s first scan to appear. A lack of early scans does not necessarily mean the parcel has stopped moving.

4. Customs, taxes and import charges

Cross-border orders may be inspected or charged import duty, VAT, tax or handling fees. Amounts collected by us will be shown at checkout. Unless checkout states that charges are included, the recipient may need to pay local authorities or the carrier before delivery.

Customs rules differ by country and can change. The customer is responsible for lawful import eligibility and accurate recipient information; contact your local customs authority for official advice.

5. Addresses and changes

Please check the recipient name, telephone, postcode and apartment or unit details before payment. Contact us immediately if a correction is needed. We cannot promise changes after fulfilment begins, and carriers may charge for redirection or return-to-sender service.

If a parcel is returned because of an incorrect, incomplete or refused address, we will contact you about reshipment or refund after the parcel is received, less costs where permitted by law.

6. Late, missing or damaged parcels

If tracking is overdue or marked delivered but the parcel is not present, check the delivery area and household members, then contact us. We will review the carrier record and open an investigation when appropriate.

For visible damage or an incorrect item, keep the packaging and send your order number, package label and clear photos within 7 days where practicable. This helps us arrange a replacement, refund or other remedy quickly and does not limit mandatory rights.

7. Returns

Eligible items may be returned within 90 days of delivery. Please contact support before posting anything; the return location may differ from the dispatch address. Unauthorized or cash-on-delivery returns may be refused where lawful.

Change-of-mind return costs may be the customer’s responsibility where permitted. For confirmed faulty, damaged or incorrect goods, we will provide the remedy and cost treatment required by applicable law.

Return conditions and costs

We accept returns of defective and non-defective products within 90 days of delivery. New or lightly used items are eligible when returned complete and in materially unchanged condition, unless the return is due to a defect. Contact support first for authorization and the correct return address, then return the item by mail. For change-of-mind returns, the customer arranges the shipping label and pays the actual return postage where permitted by law. We do not charge a restocking fee.

We do not offer routine change-of-mind exchanges; request an eligible return and refund instead. Replacement or other remedies for faulty, damaged or incorrect goods remain available, and we cover the return costs required by applicable law. Refunds are issued through the original payment method after the return has been received and checked, subject to mandatory consumer rights; bank or payment-provider processing times may vary.

8. Shipping help

Email 329230140@qq.com or use our Contact Us page. Include your order number, destination country and a short description so David Li and the team can respond efficiently.